Shipping Policy

Where We Ship

We ship live plants to addresses in the contiguous United States — the 48 mainland states and Washington, D.C.

We do not ship to Alaska, Hawaii, Puerto Rico, US territories, or APO/FPO/DPO military addresses. Transit times to those destinations are too long for a live plant to arrive healthy, and several of them have their own plant-import controls. We do not ship internationally.

Shipping Cost

Shipping is free on every order. There is no minimum spend — the price you see on the product page is the price you pay at checkout.

Who Ships Your Plant

Our plants are held, packed and shipped by our partner nursery in the United States. Your order is sent directly from the nursery to you, so it is handled as little as possible on the way.

Processing & Delivery Times

• Ship days: Monday to Wednesday only
• Handling time: 1–3 business days
• Estimated transit time: 2–5 business days, tracked

Plants only ship early in the week so they never sit in a carrier depot over a weekend, which is where most transit damage happens. An order placed from Thursday to Sunday ships the following Monday to Wednesday.

Delivery estimates are estimates. Carrier delays and public holidays are outside our control, and we will tell you if we expect a delay.

Hot and Cold Weather

A plant can be damaged by freezing or extreme heat in transit. If the forecast along your delivery route is unsafe for a live plant, we may hold your order until conditions improve. We will always email you before holding an order, and you can cancel for a full refund instead of waiting.

How Your Plant Is Packed

Each plant ships in its nursery pot with the growing medium secured, the leaves wrapped and supported, and the pot fixed inside a rigid box so it cannot move in transit.

Please unbox your plant on the day it arrives. A plant left in a dark box for an extra day or two is far more likely to suffer.

Order Tracking

When your plant ships you will receive a confirmation email with a tracking number. Please allow around 24 hours for the carrier to register the first scan.

If tracking has not moved for two business days, email us and we will chase it with the carrier.

Incorrect Addresses

Please check your shipping address carefully at checkout. If it is wrong, contact us immediately — if the order has not shipped we can correct it at no cost.

Once a plant has shipped we cannot redirect it, and a plant that makes a full return journey in a box rarely survives it. We cannot split one order across several addresses; please place separate orders instead.

If Your Plant Arrives Damaged

If your plant arrives damaged, dead, or is not the plant you ordered, photograph it in its packaging and email us within 48 hours of delivery with your order number. We will send a replacement or refund you in full, and you will not need to send the plant back.

You can also return any plant within 30 days of delivery, free of charge. Full details are in our Return & Refund Policy.