Return & Refund Policy

Buying a live plant online should not be a gamble. This page sets out exactly what you can send back, how long you have, and who pays.

30-Day Returns, Free Both Ways

You can return any plant within 30 days of delivery, for any reason. Shipping was free to you and the return is free too — we email you a prepaid return label, and there is no restocking fee.

Please pack the plant in its pot, wrapped and boxed the way it arrived, so it travels back safely.

Damaged, Dead on Arrival, or the Wrong Plant

Unbox your plant on the day it arrives. If it is damaged, dead, or is not the plant you ordered, photograph it in its packaging and email us within 48 hours of delivery with your order number.

We will send a replacement or refund you in full — your choice. You do not need to send the plant back.

Our Plant Health Guarantee explains what else is covered during your first 30 days.

How to Start a Return

Step 1: Email us. Write to contact@jermaineliving.com or call +1 954 618 8424 within 30 days of delivery. Include your order number, the plant you are returning, and photographs if it arrived damaged.

Step 2: We send a label. We reply within one business day with a prepaid return label and the return address. Please do not ship anything back before you have the label — unannounced returns are hard to match to an order.

Step 3: Refund. Once the return arrives we check it and process your refund.

Refunds

• Approved refunds are processed within 3 business days of the return arriving
• Refunds go back to the original payment method
• Shipping was free, so there is nothing to deduct
• We charge no restocking fee and no return postage

Your bank or card provider may take a few additional days to post the credit to your statement.

Cancellations

You can cancel an order for a full refund at any point before it ships, including if we hold it for unsafe weather. Email us with your order number.

What We Cannot Accept

• Returns started more than 30 days after delivery
• Plants that have been cut, divided or propagated
• Anything sent back without a return label from us